Join the Answers HQ community and get help from players just like you.Read our EA Play articles for tips, tricks, and troubleshooting right here on help.ea.com.Tweet for problems you might have with EA Play or your account.If you’re having trouble getting a refund or if you come across any other issues with EA Play, check out our troubleshooting guide for EA Play. Having billing trouble or other EA Play issues? Click Cancel under the Pre Order heading.Expand the details for that order by clicking the + (plus sign).If you’ve pre-ordered one of our games that you’ll now have access to with your EA Play Pro membership, you can cancel your pre-order: The games in The Play List may be different editions than the ones you were playing, so you may not have access to all of the same DLC and content.That includes some of our most recently released games, in addition to other games on occasion. You might not have access to the same games you’ve been playing with EA Play Pro if they aren’t included with an EA Play membership.
When you upgrade to EA Play Pro, you can pick right back up where you left off. Once you’ve confirmed, you’ll still have your EA Play Pro membership until your current billing cycle ends.
Having a problem? Check out how to get help for failed refunds. That refund will go back to your original payment method. Once your payment goes through for the upgrade, we’ll refund you for the remaining time on your paid EA Play membership.